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The proactive chat helps the executives to reach out for the new visitors for your website. These visitors can also become the potential clients in near future so providing cyat with the assistance they require is very essential. In proactive chat, the invitation for live chat support is sent to the customer through a small chat box ojline the end or in some other way.
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The chat window can also be turned off for a stipulated period of time. In the mean while the agents will get an offline message about the visitor so that they can get back immediately. Your comment.
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